privacy policy

  • Privacy Policy (Personal Information Protection Policy)

    CANALIS STUDIOS (hereinafter referred to as "this shop") has established the following personal information protection policy in order to comply with the Act on the Protection of Personal Information and other guidelines regarding the handling of personal information acquired by this shop. Establish.
    Please note that this privacy policy applies only to this shop.



    1. About personal information "Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the "Personal Information Protection Act"). .

    2. How to obtain personal information At this shop, when a user purchases a product, we may ask for personally identifiable information such as name, date of birth, address, telephone number, email address, credit card number, etc.
    We may also collect your name, phone number, and email address when you submit an inquiry form or comment.

    3. Purpose of use of personal information The purposes for which this shop uses personal information obtained from users are as follows.

    a. For order management/inquiry, product shipping/inquiry
    b. For product after-sales service
    c. To notify you of information and campaigns regarding new products and services.
    d. To analyze information such as browsing and purchase history and inform users of products suitable for them.
    e. To respond to inquiries.
    f. To identify users who have violated the Terms of Use or who have used the service for illegal or unfair purposes, and to refuse their use.

    4. Change of purpose of use Our shop may change the purpose of use of personal information only if the purpose of use is related to the purpose before the change. If there is a change, we will notify users or publish it on our shop regarding the purpose of the change and the content of the change.

    5. Prohibition of providing personal information to third parties Our shop will appropriately manage personal information obtained from users and will not disclose it to third parties except in the following cases.

    a. When we have the consent of the person in question.
    b. When disclosing to a business outsourced in order to provide the service desired by the user.
    c. When it is necessary to disclose based on laws and regulations at the request of a national agency, local government, local public entity, etc.
    d. When it is necessary for the protection of life, body, or property and it is difficult to obtain the consent of the individual.

    6. Disclosure of personal information When our shop is requested by a user to disclose personal information, we will promptly respond after verifying the user's identity. However, this does not apply if the disclosure falls under any of the following. In addition, if we decide not to disclose the information, we will promptly notify you to that effect.

    a. When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party.
    b. When there is a risk of significant hindrance to our business.
    c. In case of violation of other laws and regulations.

    In addition, notwithstanding the above, in principle, information other than personal information, such as history information and characteristic information, will not be disclosed.

    7. Correction and deletion of personal information If there is an error in the personal information held by this shop, the user can request the shop to correct, add, or delete the personal information. Please contact us using the inquiry form.
    In addition, if we receive a request from a user for correction, addition, or deletion, and we determine that it is necessary to comply with the request, we will promptly correct the relevant personal information. In addition, we will promptly notify users when we make corrections, etc., or when we decide not to make corrections, etc.

    8. Suspension of use of personal information This shop may suspend the use of personal information due to the reason that the personal information obtained from the user is being handled outside the scope of the purpose of use announced in advance, or because it was obtained illegally. If we are requested to suspend use in accordance with protection laws, we will promptly conduct the necessary investigation after verifying the user's identity. Depending on the results, we will promptly stop using your personal information and notify you accordingly. Additionally, if we decide not to suspend use, we will notify you promptly.

    9. Improving, reviewing, and disposing of personal information Our shop regularly conducts inspections regarding the handling of personal information and makes improvements and reviews as appropriate. In addition, if the need to retain personal information is no longer necessary in light of the purpose of use, we will delete or discard the personal information. When doing so, we will do so in an appropriate manner, giving due consideration to risks such as leakage to external parties.

    10. Compliance and review of laws and regulations Our shop will comply with Japanese laws and regulations regarding acquired personal information, review the contents of this policy as appropriate, and strive to improve it. If we make any changes, we will announce them by updating this page.

    11. Contact Us If you have any inquiries or complaints regarding our shop's handling of personal information, please contact us using the contact form.